SMS, email, web chat, Facebook/Instagram DMs, Google Business Messages, and WhatsApp

Targets: ≥95% answer/response; speed-to-lead under 20 seconds on new inquiries.

Yes. We qualify and book to your calendar (round-robin if needed) with attribution.

Yes. It’s software, so it can take concurrent calls day and night. We set an initial concurrency cap based on your telephony plan and quality targets, route overflow to queue or voicemail-to-booking, and warm-transfer priority calls to humans. As volume grows, we raise caps or add a same-channel voice teammate so answer rate and tone stay consistent.

Yes. Chat can hold many simultaneous conversations across web chat, SMS, email, Facebook/Instagram DMs, and Google Business Messages (WhatsApp if enabled). We apply per-channel safeguards to keep response times fast and brand tone intact; when demand spikes, we add a same-channel chat teammate to maintain quality.

Two kinds of limits matter: platform/API rate limits and quality limits we set on purpose. We design for both. If you’re bumping limits during a campaign or lease-up, we scale capacity or add teammates without breaking your pipeline, KPIs, or voice.

Single-brand teams usually start with one (Chat or Voice) or choose Dual for full coverage. Multi-asset developers, brokerages, and PE platforms often add 2–5 same-channel teammates over 60–90 days for new brands, regions, languages, or phone numbers. We work with existing clients on access and pricing as footprints expand.

No. We tune tone, pacing, and vocabulary to your brand, score real calls/chats weekly, and update scripts and intents from live data. High-value conversations can hand off to a human instantly via warm transfer or inbox takeover.

Yes. Voice cloning is available with documented consent and clean audio (usually 10–30 minutes). You can use a house voice, a cloned voice, or different voices by brand/region. We store voice prints securely and can restrict where they’re used.

Yes. During kickoff we load brand terms, asset names, pricing language, and preferred phrases. We keep a “phrasebook” and update it as we learn from real conversations.

Yes. Both chat and voice can qualify and book directly to Google/Microsoft calendars (round-robin or priority routing). Confirmations and reminders can go by SMS/email, and every booking is logged to your unified inbox and (if enabled) to CRM.

Yes, this is omnichannel coverage. We answer across web chat, SMS, email, FB/IG DMs, Google Business Messages, and optionally WhatsApp, then push the entire thread (plus summaries) into your pipeline..

Yes. We support rules for geo/asset/role, VIP lists, and warm transfers with context so the right person gets the right conversation fast.

Yes. Our External CRM Bridge maps bookings, summaries, UTM/source, and key fields to your CRM. We can do one-way or scoped two-way sync. The goal is clean records your team trusts.

A single view with answer/response rate, speed-to-lead, booking rate, containment vs. handoff, channel mix (voice, web chat, FB/IG DMs, GBM), and campaign/source attribution. We annotate changes (“what changed → what improved”) so you can connect tuning to results.

You do. Call recordings, transcripts, chat threads, and structured summaries live in your environment or are exportable. We keep audit trails and follow a least-privilege access model.

Kickoff (goals, brand voice, “what counts as booked”), intent design (up to ~40 launch intents for investor intake, tours, pricing/availability, broker routing, NDA/data-room), build (routing, warm transfers, calendars, unified inbox), and CRM/data plumbing if enabled.

Two phases:

Automated testing: synthetic chats and scripted calls try to break edge cases; we fix prompts/flows and retest.

Controlled live testing: limited traffic with humans on standby to verify “answers fast, qualifies, and books,” clean CRM notes, and escalation paths.

Most builds hit go-live in ~2–3 weeks once assets are provided. Optimization continues post-launch for 60–90 days as we tune intents, copy, and routing from real conversations.

Yes. Your team can jump into any live thread (chat) or accept a warm transfer (voice). Human handoff is a design principle, not a fallback.

Quality first. We cap concurrent onboardings so early clients get white-glove setup, faster iteration, and clean results. As we open more slots, prices may adjust with demand. If a month fills, we move deposits to the next start date or a short waitlist.

At Go-Live or Day 30 from deposit, whichever comes first. Deposits hold your start date and cover initial build work.

We add same-channel teammates (chat or voice) so you scale cleanly without reworking your pipeline, routing, or dashboards.

Yes. You can pause posting/workflows and keep data; reactivation is quick. Cancellation ends renewals at the current period’s end.v

We use least-privilege access, role-based permissions for calendars/CRMs, and maintain an audit trail for changes. Keys are stored securely; off boarding is one click.

We’re focused on CRE/developers/PE/investors where HIPAA is typically not required. If you operate in a regulated context, we can scope additional safeguards (BAA/DPA, restricted intents, PHI redaction) as a custom engagement.

Yes. We can stand up additional teammates for Spanish/English or other languages, and separate brands/regions with shared reporting. Many CRE and developer clients run multi-market setups with unified KPIs.

No. It augments your team - answering fast, qualifying, booking, and handling routine questions so people spend time closing, touring, and managing relationships.

The deposit reserves your onboarding slot in our limited-capacity schedule and funds the first wave of build work so we can deliver high-quality results fast. We cap concurrent onboardings to protect quality; your deposit secures your start date and is credited toward your setup fee at Go-Live (or Day 30, whichever comes first).