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Frequently Asked Questions

We understand you have questions, and we're here to help

Can the Voice AI handle multiple calls at once - 24/7?

Yes. It’s software, so it can take concurrent calls day and night. We set an initial concurrency cap based on your telephony plan and quality targets, route overflow to queue or voicemail-to-booking, and warm-transfer priority calls to humans. As volume grows, we raise caps or add a same-channel voice teammate so answer rate and tone stay consistent.

Can the Chat AI talk to multiple people across different channels at the same time?

Yes. Chat can hold many simultaneous conversations across web chat, SMS, email, Facebook/Instagram DMs, and Google Business Messages (WhatsApp if enabled). We apply per-channel safeguards to keep response times fast and brand tone intact; when demand spikes, we add a same-channel chat teammate to maintain quality.

Is there a hard limit to calls or chats?

Two kinds of limits matter: platform/API rate limits and quality limits we set on purpose. We design for both. If you’re bumping limits during a campaign or lease-up, we scale capacity or add teammates without breaking your pipeline, KPIs, or voice.

How many agents do most clients use?

Single-brand teams usually start with one (Chat or Voice) or choose Dual for full coverage. Multi-asset developers, brokerages, and PE platforms often add 2–5 same-channel teammates over 60–90 days for new brands, regions, languages, or phone numbers. We work with existing clients on access and pricing as footprints expand.

Do you really book to our calendars?

Yes. Both chat and voice can qualify and book directly to Google/Microsoft calendars (round-robin or priority routing). Confirmations and reminders can go by SMS/email, and every booking is logged to your unified inbox and (if enabled) to CRM.

Does it work across DMs, email, SMS, and web chat?

Yes, this is omnichannel coverage. We answer across web chat, SMS, email, FB/IG DMs, Google Business Messages, and optionally WhatsApp, then push the entire thread (plus summaries) into your pipeline..

Who owns the data and recordings?

You do. Call recordings, transcripts, chat threads, and structured summaries live in your environment or are exportable. We keep audit trails and follow a least-privilege access model.

What happens during setup?

Kickoff (goals, brand voice, “what counts as booked”), intent design (up to ~40 launch intents for investor intake, tours, pricing/availability, broker routing, NDA/data-room), build (routing, warm transfers, calendars, unified inbox), and CRM/data plumbing if enabled.

Why do you limit capacity and new clients?

Quality first. We cap concurrent onboardings so early clients get white-glove setup, faster iteration, and clean results. As we open more slots, prices may adjust with demand. If a month fills, we move deposits to the next start date or a short waitlist.

What if we need more coverage later?

We add same-channel teammates (chat or voice) so you scale cleanly without reworking your pipeline, routing, or dashboards.

Can we pause or cancel?

Yes. You can pause posting/workflows and keep data; reactivation is quick. Cancellation ends renewals at the current period’s end.v

What does the deposit cover, and why do you require it?

The deposit reserves your onboarding slot in our limited-capacity schedule and funds the first wave of build work so we can deliver high-quality results fast. We cap concurrent onboardings to protect quality; your deposit secures your start date and is credited toward your setup fee at Go-Live (or Day 30, whichever comes first).