
We understand you have questions, and we're here to help
Yes, you’ll forward your existing number to your new L17 Assistant number.
Forwarding only takes a few seconds, and we support multiple options depending on your device:
iPhone:
Settings → Phone → Call Forwarding → Forward To
Add your L17 Assistant number
Android:
Phone App → Settings → Calls → Call Forwarding → Voice Call
Enter your L17 Assistant number
Carrier Short Codes:
*72 + L17 number → forwards all calls
*73 → turns forwarding off
Secondary number apps (Google Voice, Sideline, Grasshopper):
Forwarding rules inside the app → Forward to your L17 number
View the full Call Forwarding Infographic (recommended) - Click to open the visual step-by-step guide.
No, we strongly recommend against forwarding personal numbers.
Here’s why:
Your personal number should remain private
Your L17 Assistant functions as a shield, not a replacement
Forwarding a personal number can lead to privacy leaks
It breaks the psychological separation between “work” and “life”
It disrupts the boundary your assistant is designed to protect
However:
If you already have a separate business number, we can forward or port that into your L17 system.
Bottom line: keep your personal line personal.
Yes, if it is NOT your personal number.
We can port:
Your business line
A secondary work number
A Google Voice / virtual business line
Any number you currently share publicly
We will not port personal cell numbers.
It contradicts the L17 protection model and breaks your privacy boundary.
Our team manages the porting process for you and will tell you exactly what to expect.
Yes, anytime. But call flow and outcome changes are handled by our team, not by you.
That’s intentional.
Call flow determines:
how callers are screened
what qualifies as “urgent”
when messages are taken
when calls are routed to you
whether booking links fire
how your boundaries are protected
how the assistant responds in edge cases
Because it affects reliability, L17 manages call flow changes directly.
Call Flow Change Policies:
Essential: $39 per update
Pro Suite: $29 per update
Ops Suite: included (2 per month)
(If you want unlimited call flow and outcome manipulation yourself, L17 is not the right product - this is a white-glove, protected and compliant environment.)
Your billing begins 40–45 days after activation, not after signup.
We intentionally give you extra time so you can:
get fully onboarded
approve your assistant’s tone
test routing
adjust call flow
add add-ons
upgrade before billing starts
You’ll receive:
a reminder / confirmation
a summary of your assistant’s performance
a recommended upgrade path (if relevant)
No surprises.
Yes - anytime.
Pro Suite unlocks:
SMS assistant
Message handling
Appointment routing
Text-based qualification
Ops Suite unlocks everything:
SMS
Web chat agent
Social DMs
Multi-channel routing
Additional numbers
CRM + advanced flows
You can also add individual power-ups to Essential/Pro, including:
SMS summaries
Booking automations
Additional line routing
Tiered call flows
Message translations
Knowledge Base updates
Prompt refreshes
This is how customers “build” their assistant over time without being forced into a higher plan immediately.
Two phases:
Automated testing: synthetic chats and scripted calls try to break edge cases; we fix prompts/flows and retest.
Controlled live testing: limited traffic with humans on standby to verify “answers fast, qualifies, and books,” clean CRM notes, and escalation paths.
No - setup is fast. After a quick (5-10 minute) onboarding call or text with our Onboarding Specialist. Then, L17 AI handles everything, and most Paraphones™ are fully activated within 72 hours.
Paraphone X™ and Paraphone OS™ onboarding process may take longer depending on desired outcomes and goals.

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